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    Google Sheets integration no longer working

    Asked by dispatchcoffee on April 05, 2017 at 06:20 PM

    We are a coffee micro-roastery and we have been using JotForm to create weekly wholesale order forms. We rely on the Google Sheets integration to calculate our production for the week. The first few weeks went smoothly, but now the Sheets integration has stopped working. The first few submissions are complete and correct. After that, the submission date, company name and email appear on the spreadsheet, but none of the data from the other fields, which constitute the actual order. 

    Page URL:
    https://form.jotform.ca/70947374942265

    Screenshot
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    JotForm Support

    Answered by liyam on April 05, 2017 at 11:42 PM

    Hello, dispatchcoffee.

    I was about to look on the form's integration but it seems that it has been deleted. Can you let us know if you still need assistance over this matter?

    Anyhow, with regard to the integration, have you tried reintegrating the form with Google Spreadsheets to see if doing this fixes the problem?

    Thanks.

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    Answered by dispatchcoffee on April 06, 2017 at 09:46 AM

    Hi liyam,

    I deleted the form and cloned it to make a new one: https://form.jotform.com/70947457342261

    Reintegrating the form with Google Spreadsheets might fix the problem for new submissions, but it doesn't re-import the data from existing submissions.

    I'm wondering if the problem occurred because I edited the formatting of the Google Sheet. For example, I added gridlines, hid columns, modified the column header text.

    The raw format of the Sheet is not easy to read or use, so ideally the integration would allow for some re-formatting.

    Looking forward to your reply! Thanks for your help.

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    JotForm Support

    Answered by david on April 06, 2017 at 11:17 AM

    The integrated sheet should not be edited.  It can cause data to be inserted in the incorrect locations, formatting issues and even cause the integration to break. 

    Integrating the form with a new sheet should forward all current submission data for that form to the sheet.  I tested on my end and this does seem to be the case.  When integrating a form with a new sheet, all current data for that form is added to the sheet. 

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    Answered by dispatchcoffee on April 06, 2017 at 05:11 PM

    It would be great if the integration supported edits on the spreadsheet. For example, if the data were pushed to columns and rows according to letters and numbers, respectively, so that the column headers could be modified. As I mentioned before, the raw format of the spreadsheet is not easy to read or use. Among other issues, the columns are very wide, and gridlines don't appear.

     

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    JotForm Support

    Answered by david on April 06, 2017 at 05:22 PM

    Column width is based on the longest submissions before hitting the sheet width limits.  Column widths and other styling can be changed.  Editing the column headers or data in the sheet unfortunately causes instability.

    As far as the grid lines, that is a formatting issue on our end that we are currently working to resolve.  To fix it for now, highlight all the cells, click on "Borders" in the toolbar, then click on "Clear Borders".