What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    HELP - 6 hours and NONE OF YOU HAVE HELPED

    Asked by KEVIN on July 03, 2012 at 02:44 PM

    THIS IS REALLY GETTING ME UPSET, I HAVE SPENT ALL DAMN DAY ON THIS AND NONE OF YOU ARE HELPING ME!

    I WANT TO SPEAK WITH A MANAGER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

     

     
    THIS IS MY 4th TIME E-MAILING AND NONE OF YOU HAVE HELPED!
     
    www.worldyouthday2013commemorativetshirts.com go there and on the t-shirt order form there is NO ORANGE on the top of the from. On the Humility Form there is ORANGE! How do I remove the orange?
     
    CAll me 210-789-6733
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    Answered by wegoshop on July 03, 2012 at 02:58 PM

    Just my two cents, I cannot see your account, I am just a user, but it appears that you have not actually named your humility form. I could be wrong, but just trying to help. God bless!

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    Answered by wegoshop on July 03, 2012 at 03:15 PM

    It appears when you go directly to the form http://form.jotform.us/form/21842954639161? the orange bar is not there, so maybe if you were to code your order form link to go directly to the form instead of having it "fly" open, that might help. I know its not as cool for it to just open your form in a new window, but it is a work around until they can figure out whats wrong.

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    JotForm Support

    Answered by Goldo on July 03, 2012 at 03:52 PM

    Hi Kevin,

    It has something to do with the Lightbox style selected. Go to your Humility Form, choose lightbox, click customize, and select the second style (see arrow below).

    Grab the new script and paste it on your website. That should fix it.

    Note: It's currently showing the orange bar at the top as you've chosen the first option initially.

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    Answered by wegoshop on July 03, 2012 at 03:58 PM

    I just called Kevin and walked him through before support posted, we got it all fixed!

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    JotForm Support

    Answered by Goldo on July 03, 2012 at 04:08 PM

    Glad to know that Wegoshop. We very much appreciate it. Thank you!