Box Integration: stopped uploading files

  • stevenrblake
    Asked on April 5, 2017 at 7:56 PM

    It worked well for weeks and just stopped uploading files to box.com. The form is creating a folder and I can download the files when I click the link on the confirmation or in the report but they are not transferring to box.com

    My username: stevenrblake

    Form Name: "Mitral Conclave ePoster Uplaod"

  • candy
    Replied on April 6, 2017 at 2:55 AM

    Hello,

    I've cloned your form on my side in order to test the Box integration.

    As far as I test, the integration has established successfully and the submission PDFs have saved successfully to the box folder as you can see below:

    Box Integration: stopped uploading files Image 1 Screenshot 20

    Unfortunately, I couldn't replicate the issue, currently.

    Could you please remove the integration and establish again? Please tell us if the issue still persists.

    Thank you.

  • liyam
    Replied on April 6, 2017 at 5:36 AM

    Hello,

    We have received an update from the development team that the problem over this has been fixed. If the problem persists, please let us know.

    Thanks for reporting and we apologize for this inconvenience.