Box Integration: stopped uploading files

  • Profile Image
    stevenrblake
    Asked on April 05, 2017 at 07:56 PM

    It worked well for weeks and just stopped uploading files to box.com. The form is creating a folder and I can download the files when I click the link on the confirmation or in the report but they are not transferring to box.com

    My username: stevenrblake

    Form Name: "Mitral Conclave ePoster Uplaod"

  • Profile Image
    candy
    Answered on April 06, 2017 at 02:55 AM

    Hello,

    I've cloned your form on my side in order to test the Box integration.

    As far as I test, the integration has established successfully and the submission PDFs have saved successfully to the box folder as you can see below:

    Unfortunately, I couldn't replicate the issue, currently.

    Could you please remove the integration and establish again? Please tell us if the issue still persists.

    Thank you.

  • Profile Image
    liyam
    Answered on April 06, 2017 at 05:36 AM

    Hello,

    We have received an update from the development team that the problem over this has been fixed. If the problem persists, please let us know.

    Thanks for reporting and we apologize for this inconvenience.