What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Box Integration: stopped uploading files

    Asked by stevenrblake on April 05, 2017 at 07:56 PM

    It worked well for weeks and just stopped uploading files to box.com. The form is creating a folder and I can download the files when I click the link on the confirmation or in the report but they are not transferring to box.com

    My username: stevenrblake

    Form Name: "Mitral Conclave ePoster Uplaod"

    Page URL:

  • Profile Image
    JotForm Support

    Answered by candy on April 06, 2017 at 02:55 AM


    I've cloned your form on my side in order to test the Box integration.

    As far as I test, the integration has established successfully and the submission PDFs have saved successfully to the box folder as you can see below:

    Unfortunately, I couldn't replicate the issue, currently.

    Could you please remove the integration and establish again? Please tell us if the issue still persists.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by liyam on April 06, 2017 at 05:36 AM


    We have received an update from the development team that the problem over this has been fixed. If the problem persists, please let us know.

    Thanks for reporting and we apologize for this inconvenience.