Please help me with google doc integration

  • Profile Image
    lmarcucci7
    Asked on July 03, 2012 at 03:02 PM

    Hello,

    I have a jotform integrated into google spreadsheet. All of my elements fields fill in nicely on the jotform preview. However, a couple fields do not populate in my excel sheet. Now, these fields that do not fill in have the same names. That shouldn't matter because I have other fields that have the same name and they work perfectly. Also, they do have seperate ID and Names in properties, just the same names to the naked eye. 

     

    I will upgrade my account if I can get this working.

     

     

  • Profile Image
    jeanettebmz
    Answered on July 03, 2012 at 07:37 PM

    Hello

    I was able to replicate the issue, not all the fields were filled into google spreadsheet, even though I succesfully filled them in to form.

    so I have created a ticket and escalated to our superior level .

    I cannot assured as to when the issue will be resolved, but they surely will take action on this ASAP

    Best regards

    Jeanette

  • Profile Image
    lmarcucci7
    Answered on July 04, 2012 at 03:00 PM

    Thank you so much for your reply. I messed around with it even further and it seems like the google integration is just using the wrong columns and leaving a few out. Please let me know when this is fixed.

  • Profile Image
    Mike_T
    Answered on July 04, 2012 at 05:33 PM

    Our Developers are looking into this. We will update this thread once we get any news.

    Thank you very much for your patience and cooperation in this matter.

  • Profile Image
    jonathan
    Answered on July 04, 2012 at 07:20 PM

    @lmarcucci7

    Hi, in addition to the informations that my colleagues had already supplied.

    If you need to proceed using the form and google integration, simply change the labels/questions of the fields in such way that they are unique to each other. 

    Having the same named fields (i.e. address address, email email) is causing the spreadsheet ingtegration field mapping to overwrite the previous data with the last same field.

    This way, you can proceed with your work (as temporary solution), while our dev team have not reached the solution ticket for this yet.

    I thought I should mention (in case you have not seen this conclusion yet)

    Thanks.

  • Profile Image
    canerbalci
    Answered on July 05, 2012 at 10:18 AM

    I've just commited a fix for "same name fileds problem" in google docs integration. If you keep getting similar problems, please let us know. 

    Thanks for your feedback.