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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Integration: When user submits with credit card payment, the link breaks?

    Asked by MarcAChung on April 06, 2017 at 04:46 AM
    2. Customers then can try to pay with CC.  It does allow the user to fill out the CC form, however when they try to submit the link breaks.
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    JotForm Support

    Answered by Charlie on April 06, 2017 at 05:04 AM

    I'm not sure what you meant that the "link breaks"? Could you please provide us more information? Are there any error messages showing? Is your form embedded on a website? If it is, could you please share us the link to it? 

    Also, I noticed that you are using a code in the PayPal integration that you have on the form titled "2017 Lakewood Half", usually the PayPal email address is entered on that setting: 

    We'll wait for your response.