What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving emails

    Asked by visionhomesecurity on July 03, 2012 at 05:02 PM

    We are no longer receiving emails when a form is submitted. 



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    Answered by jeanettebmz on July 03, 2012 at 06:10 PM


    I have checked the email addresses set on the form, and they are not in our bounce list.

    However I recommend you to change on your email notification settings, the Sender -Email address to noreply@jotform.com


    Also, please add Jotmails IP ADDRESSES to your whitelist (or ask your service provider to do it for you)

    If this doesn't work please feel free to look for more assistance