What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Request to cancel plan subscription and refund the last payment

    Asked by Giovanni Cancelliere on April 06, 2017 at 08:37 AM



    i would like to cancel my subscription as of 4/6/2017.


    Please go ahead and cancel it and reimbursement for Aprils subscription fee, paid on 4/6


    thank you


    Giovanni Cancelliere

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    JotForm Support

    Answered by Mike_G on April 06, 2017 at 09:52 AM

    We will be glad to help you cancel your subscription and process a refund for the last payment that was made for it. I see that you have already canceled your subscription through your Jotform account.

    I have submitted a request to our billing department to process the cancellation of your subscription and the refund. It may take 5 to 10 business days for the refund to reflect on your account.

    However, if you want to make sure that the subscription will not renew in the future, you can also check the subscription on your PayPal account and perform cancellation if it is showing that it is still active. You should get a confirmation from PayPal that you have successfully canceled it.

    Subscription Number: S-4WE48812496600849


    If you have any further questions regarding this, please feel free to contact us again anytime.

    Thank you.