What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is there a way to reset the Upload Size limit on the account?

    Asked by Entekca on April 06, 2017 at 09:15 AM

    Hello, i am making many test of the forms and there is space in mb that is not real, ther is way to reset the space

     

     

    thank you

  • Profile Image
    JotForm Support

    Answered by Mike_G on April 06, 2017 at 10:53 AM

    To my understanding, you are referring to the "Upload Size" limit on your account that says 12.50 MB of 100 MB is used, is that correct?

    12.50 MB refers to the total file size of all the files uploaded through your forms and is stored on the submission page.

    I would like to apologize, however, you can only free upload space in your account by deleting the submissions that have uploaded files in it from your form's submission page.

    You can go to your forms submission page and delete the submissions that have submission files.

    How-to-View-Form-Submissions

    We, however, recommend that before deleting submissions it would be best if you download it first so you have a copy/backup of it especially if the submissions are important. Please be noted that deleted submissions can no longer be recovered/restored.

    How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    How-to-Download-the-Submission-Files

    I hope this helps. If you have any further questions regarding this, please feel free to contact us again anytime.

    Thank you.