What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm trying to upgrade my subscription and I get a message that states I'm unable to switch subscriptions.

    Asked by kkcook on April 06, 2017 at 09:47 AM
  • Profile Image
    JotForm Support

    Answered by Nik_C on April 06, 2017 at 11:12 AM

    Could you please let us know which plan are you trying to purchase? Also could you please provide the error you receive?

    We'll wait for your response.

    Thank you!