What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not recieving notifications

    Asked by bchekomasov on April 06, 2017 at 09:51 AM

    For some reason the notification messaged upon the submition of jetform on our website is not being delivered to the indicated e-mail addresses sales2@euroschioool.com and bchekomasov@euroschool.com however the test forms and autoresponders are being delivered. The form is at https://form.jotformeu.com/70953722284359

     

    Page URL:
    https://www.euroschool.com/%D0%BA%D0%BE%D0%BD%D1%82%D0%B0%D0%BA%D1%82%<br/>D1%8B/

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    Answered by Sven on April 06, 2017 at 11:19 AM

    I've just checked, the emails are in the bounce list, this happens due to several reasons, usually because your mail service provider is rejecting messages due to suspected spam. 

    To remove yourself from the bounce list, please refer to this link:

    How to Remove Your Email Address from Bounce List

    Also, please take a look at this guide to prevent this issue from happening in the future:

    How to Prevent Email Bouncing Related Issues

     

    Thank you.