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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unicode/multi-lingual filenames get converted to _

    Asked by jtma04 on July 03, 2012 at 05:48 PM

    I tried uploading files with filenames written in other languages, and for some reason they get converted to _ (e.g., _.jpg and the like). This becomes a problem when there are multiple files containing characters in other languages, because then the names collide. Is there a way to have UTF-8 support for file names so that the names don't collide to _? Or even better, is there a way to have the form automatically rename the files to something generic like upload1, upload2, etc before uploading?

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    JotForm Support

    Answered by liyam on July 03, 2012 at 10:59 PM

    Thank you for reporting, jtma04.

    I have made some tests and was able to replicate your case.  I have forwarded this matter to the development team.  We'll keep you posted as soon as we get updates.

    Thank you for your patience and we apologize for your inconvenience.

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    Answered by tomplee on February 17, 2013 at 05:00 PM

    Hi, I signed up today to try jotform and for the same reason (unicode filenames not supported neither in jotform nor in dropbox sync), this service is unusable for me.

    Next, if the generated pdf to dropbox has accidentaly same name as uploaded file, the uploaded one is overwrited.

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    JotForm Support

    Answered by EltonCris on February 18, 2013 at 01:23 AM

    @tomplee

    If dropbox itself doesn't support it then it is possible that JotForm can't work on it as well. The best way to over come this is to rename the files manually before uploading. Adding index names like upload1, upload2, upload3 should help.

    Nevertheless, the thread is still open to our developers list. Sorry though but we do not have updates about this request. Just a heads up, feature requests comes with priorities so we can't provide any ETA.

    Thank you!

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    Answered by tomplee on February 18, 2013 at 05:40 AM

    Thanks, EltonCris,

    Dropbox supports unicode filenames, I use now php forms on my own server to upload to Dropbox without problems. I meant the files uploaded by jotform are cripplled.

    I know that the best way is to rename the files, but I am a translator and proofreader and I have to receive a lot of files from people from different coutries. I can´t ask them to rename the files.

    I believe that with this feature you could get a lot of new customers. So developpers, is it really such a big problem to switch to Unicode?

    Regards

    Tomplee

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    Answered by jefreylandicho on February 18, 2013 at 07:49 AM

    Currently, Jotform cannot accept non-UTF encoded file names. There are no plans yet for this because of system related reasons.