What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    form is disabled

    Asked by pchainey on April 06, 2017 at 11:20 AM
  • Profile Image
    JotForm Support

    Answered by ktyaguirre on April 06, 2017 at 11:35 AM

    Thank you for contacting us!

    Your account was auto-suspended by our system detection system because it was collecting sensitive information such as an not limited to: SSN#, login credentials and any other sensitive personal information.


    You agreed upon acceptance of the Terms of Use that the Company ( meaning JotForm) may terminate your JotForm service immediately if a form's purpose is found to be deceptively obtaining sensitive information.


     Please be aware that this is illegal because it's considered a phishing activity.  The only services allowed to collect  such data are those that are DSS/PCI certified.


    Your account has been activated, form has been cleared, you may continue to develop it.

    Please refrain to elaborate forms in a way that would draw unwanted attention.


    Thank you.