What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why has my account been suspended?

    Asked by Julian Ewing  on April 06, 2017 at 11:29 AM

    When I go to login into my account to view my form, I received a message that the login in attempt has failed and that the account is suspended. About two weeks ago I had to answer some Jotform account questions, regarding the use of the form and what website the form is attached too, but once completed I was allowed access to my forms. But now I need to once again access my forms to make some changes and my account is now suspended and I was never notified of it or why. 

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    JotForm Support

    Answered by ktyaguirre on April 06, 2017 at 12:25 PM

    Thank you for contacting us!

    Your account was suspended because it was requesting login credential from social media websites.

    Gathering this type of information will violate our Terms of Use:


    It is considered phishing  if a form is elaborated in such a manner. This is only allowed through encryption along database administration; and our forms do not provide this type of method.

    Please refrain from elaborating this type of inquiries in your forms.

    Your account has been reactivated. Your form has been cleared. You can now continue to develop it.


    Thank you.