What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Time field not updating

    Asked by Sherif Al-Marayati  on April 06, 2017 at 11:36 AM

    Dear all,

    When me and my colleagues refresh the page on jotform the timefield is not updating correctly. For some people its updating with an incorrect time (see attached screenshot) and for others its showing up as blank. Is there a way to fix this?

    Thanks

    Screenshot
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    Answered by Sven on April 06, 2017 at 12:55 PM

    Can you please provide the form name/link so we can investigate this?

     

    Thank you.

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    Answered by Sherif Al-Marayati  on April 07, 2017 at 04:11 AM

    Hi Sven,

    Sure thing its called 

    Helpline Enquiry Log

    Kr,

    Sherif

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    JotForm Support

    Answered by BJoanna on April 07, 2017 at 05:16 AM

    I have inspected your form and I was not able to replicate mentioned issue. Correct time is shown.

    Time field is set to show current time and Minute Stepping is set to 10 minutes.

    I have inspected other form settings and I saw that auto fill feature is enabled. 

    How to Enable Auto Fill on Forms

    Please note that if your users close the form without submitting it, once they re-open the form time that was originally captured will be shown. 

    For example I reloaded your form after 9 minutes and original time (when I opened your form first time) was still shown.

    This is not a bug, because auto fill feature is saving your data. When form is submitted it will be cleared. 

    I have submitted your form and I got redirected to same form and time was updated.

    However this is causing mentioned issue on your form, because you are redirecting your users to the same form. Once they are redirected time will be saved because of auto save feature and when they decide to fill form again later, previous time will be shown. 

    To resolve your issue you should disable auto fill feature or redirect your users to thank you page or some other page, so that time is not saved once they submit the form.

    Setting Up the Thank You Page

     

    Hope this will help. Let us know if you need further assistance.