What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Trying to upgrade my account but I cannot update my credit card on file

    Asked by saintlaw on April 06, 2017 at 12:34 PM

    I tried twice to upgrade my account by adding my credit card and it wasnt allowing me to proceed. 

  • Profile Image
    JotForm Support

    Answered by david on April 06, 2017 at 01:40 PM

    As far as I can tell, you should be able to upgrade at this time.  Try directly from the account billing page:


    If that does not work, let us know if there are any errors or anything of that nature and we will see what we can do.