What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't get email notifications and want to switch back

    Asked by Tidalwave on April 06, 2017 at 12:46 PM

    I emailed previously and have not gotten a response.
    I am no longer getting email notifications.

    Also, I want to switch back to V3. V4 is not working for me.

    If I cannot resolve my issues I will look for another form maker company.

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    JotForm Support

    Answered by AIDAN on April 06, 2017 at 02:01 PM

    First of all please accept my apologies for any inconvenience.

    I have checked for any questions that you may have sent us, and I found one that my colleague KadeJM addressed: https://www.jotform.com/answers/1110856

    Please note that the builder versions (V3 and V4) have absolutely nothing to do with our mail servers and their bounce list. As my colleague explained, email notification issues are usually caused by the email addresses getting included into our bounce list, and we tried to detail several reasons why that happens, in the beginning of our guide on how to remove an email address from the bounce list here: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    If you would like to switch back to V3 despite the above, please open https://www.jotform.com/myaccount/settings and select "Version 3" in the "Form Builder" option.

    I hope this helps. If you need further assistance please let us know. Thank you.