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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not able to upload an image into a form! :)

    Asked by pnwc on April 06, 2017 at 12:48 PM

    I am currently building a form, and I am trying to insert an image and it doesn't seem to be working. I have tried inserting several different types of images (jpeg, png, etc), and all I get is the little picture with a mountain/sun to show it didn't work. 

    I tried originally to insert this image into a header with text, and it didn't work. I tried then to drag over the "image" box from the widgets, and wasn't able to get that to work either. :)

    Thank you for your help!

    -Melissa

    Page URL:
    https://form.jotform.us/70955175074158

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 06, 2017 at 01:59 PM

    I've tried to upload an image on a cloned form of yours and I can see it works: 

    I would suggest you to rename your file, please remove  the spaces and all special characters from it, that may be breaking the field's link. 

    If you cannot upload the image, please provide us with that, you could directly upload it on this forum post by following this guide or you could upload it to a third party cloud service and share the link with us.