log in issues

  • John Large
    Asked on April 6, 2017 at 1:29 PM

    We are trying to login but your site will not let me, so I tried to reset password but it says that there's no account associated with this email.  Please advise.  Thank you

    Jotform Thread 1113247 Screenshot
  • David JotForm Support Manager
    Replied on April 6, 2017 at 2:38 PM

    There isn't a registered account with that email. There is only a guest account under that email address. Please note that a guest account relies on your browsers cache. So whatever happens to it, your account may purge. 

    Please register a free account using that email address, and let us know if you need more help.