What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    log in issues

    Asked by John Large   on April 06, 2017 at 01:29 PM

    We are trying to login but your site will not let me, so I tried to reset password but it says that there's no account associated with this email.  Please advise.  Thank you

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    JotForm Support

    Answered by BDAVID on April 06, 2017 at 02:38 PM

    There isn't a registered account with that email. There is only a guest account under that email address. Please note that a guest account relies on your browsers cache. So whatever happens to it, your account may purge. 

    Please register a free account using that email address, and let us know if you need more help.