What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    unable to login and my forms all disabled

    Asked by Ruth  on April 06, 2017 at 01:36 PM
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    JotForm Support

    Answered by david on April 06, 2017 at 02:44 PM

    I checked your account and there was actually a form in the trash that set off our phishing detector.  The form requested a password which is against our terms of use.  Since the form was still in the trash and not purged from the trash, it caused the account to be suspended.

    I removed the form from the trash and activated your account.  You should be able to use both once again.