My paypal form is not displaying the get data from text field.

  • Profile Image
    Asked on April 06, 2017 at 03:42 PM

    I have a simple form that allows users to enter whatever payment amount they want. It can be found here:

    When someone submits a payment, jotform sends me a confirmation email which includes all of the answers to the questions on the form (name, what they are paying for, the amount they are paying) and then paypal sends me an email confirming receipt of the payment. Strangely, on the Paypal payment page and the paypal payment confirmation email, instead of showing the details of what they are paying for, it states the subtext that I have on the payment amount field. Here are screenshots:

    The form being filled out:

    The paypal payment page:

    Ideally, paypal would use the data from the "What is your invoice number?" question. I thought I was doing that by "fetching" that data in the paypal integration settings but there is no indication that this data is being fetched:

    Paypal integration settings:

    Please help.


  • Profile Image
    Answered on April 06, 2017 at 04:10 PM

    Hello cccd,

    Have you solved this problem already?

    I did check your the PayPal payment field of your form and you have set up "Fetch Data from a Text Field" option already. Please check the screenshot below:


    I would suggest you to please test your form again and get back to us if the issue persists.

    Thank you!