Autoresponders showing incorrect Inventory Widgets selection

  • Keithy
    Asked on April 6, 2017 at 4:38 PM

    Major Issues With Email Responder and Inventory Widget

    Hi, I am having major issues with my auto responder.

    This pertains to the first tab in my form "Future Stars" I have 3 sections composed of numerous Inventory Widgets. The form works fine in that I make my selections, everything tabulates, and shows correctly in the submissions section of jotform. 

    However, the problem comes with the Autoresponder. I created a recap email which shows all of the inventory widgets and their output if anything is selected. The options selected on the form are not showing up properly in the autoresponder. Some are showing as selected and some are not.

    The form is live now and I didn't realize the issue until now.

    I have a feeling that the issue is that some of the Future Stars inventory widgets were duplicated rather than added as new widgets and that is creating problems in the emails. Every other section is working fine.

    Not sure what the issue is...can you find the discrepancy? Ugh!

    Thank you!!!

    Jotform Thread 1113485 Screenshot
  • Mike
    Replied on April 6, 2017 at 6:03 PM

    Have you fixed the issue by updating the 'Question Text' parameters of your widgets or in some other way? 

    Autoresponders showing incorrect Inventory Widgets selection Image 1 Screenshot 40

    I have tried to reproduce the issue on a cloned version of your form, but received autoresponder was fine.

    Email:

    Autoresponders showing incorrect Inventory Widgets selection Image 2 Screenshot 51

    Submission:

    Autoresponders showing incorrect Inventory Widgets selection Image 3 Screenshot 62

    Thank you.