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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I did not receive submission due to a downgrade.

    Asked by dunorth on April 06, 2017 at 05:31 PM

    I have already asked this question and was given a canned answer that is incorrect. The submissions are not on the submission form, and there is no way that on average we are getting about 100 emails per day, that the messages would just stop at the time we were downgraded, and the start at the time that we entered our new credit card. Please advise if you can look at our account and let us know if there is a way we can retrieve the data between 5:00 AM and 8:00 PM on the 5th...

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    JotForm Support

    Answered by david on April 06, 2017 at 06:34 PM

    It seems you have another thread for this same issue:


    If you have further questions, please follow up there and we will be happy to help.