Why email auto-responder is not sending when PayPal is added to the form?

  • Profile Image
    IDECORP
    Asked on April 06, 2017 at 06:34 PM

    Olá!

     

    Tenho 2 dúvidas:

    PRIMEIRA:

    Eu configurei a resposta automática em um formulário em que eu incluí integração com PayPal, porém ela não está sendo enviada.

    A integração com PayPal impede o envio de respostas automáticas?

     

    SEGUNDA:

    Como fazer para evitar a quebra de linha das questões? Percebo que o espaço não é todo utilizado.

     

    Obrigado,

     

    James

     

  • Profile Image
    Kevin_G
    Answered on April 06, 2017 at 07:54 PM

    The PayPal integration should not affect your emails, they should be sent as soon as the payment is completed. 

    May be the submissions that did not trigger the emails were incomplete payments, I would suggest you to check this guide in order to get more info about this: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    You could also set your form to send incomplete payment notifications: https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-E-Mail 

    You could additionally check your email addresses to find if they're in our bounce list, if you find them then simply removing from our bounce list will help to receive future emails: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    You could also check your email history by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    Regarding to your second question, may we get more details about it? 

    If possible, please share us some screenshots as reference, this guide will help you uploading them with your next reply: How-to-add-screenshots-images-to-questions-in-support-forum

    We'll be glad to help you. 

  • Profile Image
    IDECORP
    Answered on April 06, 2017 at 08:44 PM
    Olá!
    Eu estou recebendo as notificações normalmente, mesmo quando o pagamento no paypal não é efetuado.
    O problema é no envio da resposta automática para o cliente.
    Em todos os outros formulários, quando eu não utilizo o paypal, a resposta é enviada normalmente para o usuário.
    Atenciosamente,
    James Warley Pereira Ribeiro
    Fundador e CEO
    (35)3539-4425 | (19)99907-1998 | Skype: jameswarley
    Descrição: Descrição: LOGOMARCA IDECORP - Cópia (2)
    De: JotForm [mailto:noreply@jotform.com]
    Enviada em: quinta-feira, 6 de abril de 2017 20:55
    Para: diretoria@idecorp.com.br
    Assunto: Re: RESPOSTA AUTOMÁTICA UTILIZANDO PAYPAL
    A new response has been received:
    JOTFORM
    Answered by Kevin_G
    The PayPal integration should not affect your emails, they should be sent as soon as the payment is completed.
    May be the submissions that did not trigger the emails were incomplete payments, I would suggest you to check this guide in order to get more info about this: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ
    You could also set your form to send incomplete payment notifications: https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-E-Mail
    You could additionally check your email addresses to find if they're in our bounce list, if you find them then simply removing from our bounce list will help to receive future emails: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
    You could also check your email history by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
    Regarding to your second question, may we get more details about it?
    If possible, please share us some screenshots as reference, this guide will help you uploading them with your next reply: How-to-add-screenshots-images-to-questions-in-support-forum
    We'll be glad to help you.
    View this thread on browser » Unsubscribe Thread
    1491522888
    ---
    Este email foi escaneado pelo Avast antivírus.
    https://www.avast.com/antivirus
    ...
  • Profile Image
    Kevin_G
    Answered on April 06, 2017 at 10:03 PM

    I've further checked your form and I can see the payment integration is currently set up to send only email notifications when there're incomplete payments. 

    I can see you have multiple incomplete payments in your form, I've manually completed my testing submission and received the email without any problem: 

    If you set your payment integration to send both, notifications and auto-responders, you will receive them when there's a incomplete payment, if the payment is successfully completed then both will be triggered. 

    Hope this helps. 

  • Profile Image
    IDECORP
    Answered on April 07, 2017 at 09:44 AM
    Bom dia!!
    Quando eu clico no botão informado no primeiro passo, as opções que aparecem para mim do lado direito são diferentes:
    (Gentileza informar recebimento deste e-mail)
    Atenciosamente,
    James Warley Pereira Ribeiro
    Fundador e CEO
    (35)3539-4425 | (19)99907-1998 | Skype: jameswarley
    Descrição: Descrição: LOGOMARCA IDECORP - Cópia (2)
    De: JotForm [mailto:noreply@jotform.com]
    Enviada em: quinta-feira, 6 de abril de 2017 23:03
    Para: diretoria@idecorp.com.br
    Assunto: Re: RESPOSTA AUTOMÁTICA UTILIZANDO PAYPAL
    A new response has been received:
    JOTFORM
    Answered by Kevin_G
    I've further checked your form and I can see the payment integration is currently set up to send only email notifications when there're incomplete payments.

    I can see you have multiple incomplete payments in your form, I've manually completed my testing submission and received the email without any problem:

    If you set your payment integration to send both, notifications and auto-responders, you will receive them when there's a incomplete payment, if the payment is successfully completed then both will be triggered.
    Hope this helps.
    View this thread on browser » Unsubscribe Thread
    1491530585
    ---
    Este email foi escaneado pelo Avast antivírus.
    https://www.avast.com/antivirus
    ...
  • Profile Image
    Kevin_G
    Answered on April 07, 2017 at 12:04 PM

    To find the options you need to open your form in the form builder, click on the payment field and wizard icon, once in the wizard go to the gear icon to get the payment gateway settings: 

    Once there, click on the additional gateway settings option: 

    Scroll a bit down to find the option to send both emails when there're incomplete payments: 

    Hope this helps. 

  • Profile Image
    IDECORP
    Answered on April 07, 2017 at 02:44 PM
    Deu certo, consegui.
    Muito obrigado pela paciência!!
    Atenciosamente,
    James Warley Pereira Ribeiro
    Fundador e CEO
    (35)3539-4425 | (19)99907-1998 | Skype: jameswarley
    Descrição: Descrição: LOGOMARCA IDECORP - Cópia (2)
    De: JotForm [mailto:noreply@jotform.com]
    Enviada em: sexta-feira, 7 de abril de 2017 13:04
    Para: diretoria@idecorp.com.br
    Assunto: Re: Why email auto-responder is not sending when PayPal is added to the form?
    A new response has been received:
    JOTFORM
    Answered by Kevin_G
    To find the options you need to open your form in the form builder, click on the payment field and wizard icon, once in the wizard go to the gear icon to get the payment gateway settings:

    ...