PayPal Integration: Payment gateway takes more than 5 minutes to load on mobile device

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    ordemyoap
    Asked on April 06, 2017 at 10:14 PM

    https://form.jotform.co/70678137298873

     

    This is the link to my form. It works but I have to wait 5- 10 mins before it goes to the paypal page on 

    my mobile. Can anyone please help?

     

    Its stuck on please wait for 5 -7 mins atleast. I am testing it on google nexus.

  • Profile Image
    Charlie
    Answered on April 06, 2017 at 11:46 PM

    Hi,

    I'm unable to replicate the problem on my cloned form, here's my cloned form: https://form.jotformpro.com/70959430420959. I tried it on my person mobile device and on a emulate in Browserstack.

    Here's a screencast from the Browserstack test, this is on a Google Nexus Android OS 6.0

     

    Here's a screenshot from my person device running on Jelly Bean 4.4.4. 

    May we know what browser you are using on your mobile device? Also, would it be possible to test it on these cases:

    1. Try using a different browser.

    2. Try connecting on a different network. 

    3. If you have another mobile device, please also test it there. 

     

    It may be a variety of things or isolated on your case. Could you let us know if the cases or scenarios above would give a different result? Also, may we know if your form is embedded on a website? If it is, could you please share us the link to ti? 

    We'll wait for your response.