What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal Integration: Payment gateway takes more than 5 minutes to load on mobile device

    Asked by ordemyoap on April 06, 2017 at 10:14 PM



    This is the link to my form. It works but I have to wait 5- 10 mins before it goes to the paypal page on 

    my mobile. Can anyone please help?


    Its stuck on please wait for 5 -7 mins atleast. I am testing it on google nexus.

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    JotForm Support

    Answered by Charlie on April 06, 2017 at 11:46 PM


    I'm unable to replicate the problem on my cloned form, here's my cloned form: https://form.jotformpro.com/70959430420959. I tried it on my person mobile device and on a emulate in Browserstack.

    Here's a screencast from the Browserstack test, this is on a Google Nexus Android OS 6.0


    Here's a screenshot from my person device running on Jelly Bean 4.4.4. 

    May we know what browser you are using on your mobile device? Also, would it be possible to test it on these cases:

    1. Try using a different browser.

    2. Try connecting on a different network. 

    3. If you have another mobile device, please also test it there. 


    It may be a variety of things or isolated on your case. Could you let us know if the cases or scenarios above would give a different result? Also, may we know if your form is embedded on a website? If it is, could you please share us the link to ti? 

    We'll wait for your response.