PayPal Integration: Payment gateway takes more than 5 minutes to load on mobile device

  • ordemyoap
    Asked on April 6, 2017 at 10:14 PM

    https://form.jotform.co/70678137298873

     

    This is the link to my form. It works but I have to wait 5- 10 mins before it goes to the paypal page on 

    my mobile. Can anyone please help?

     

    Its stuck on please wait for 5 -7 mins atleast. I am testing it on google nexus.

  • Charlie
    Replied on April 6, 2017 at 11:46 PM

    Hi,

    I'm unable to replicate the problem on my cloned form, here's my cloned form: https://form.jotformpro.com/70959430420959. I tried it on my person mobile device and on a emulate in Browserstack.

    Here's a screencast from the Browserstack test, this is on a Google Nexus Android OS 6.0

    PayPal Integration: Payment gateway takes more than 5 minutes to load on mobile device Image 1 Screenshot 30

     

    Here's a screenshot from my person device running on Jelly Bean 4.4.4. 

    PayPal Integration: Payment gateway takes more than 5 minutes to load on mobile device Image 2 Screenshot 41

    May we know what browser you are using on your mobile device? Also, would it be possible to test it on these cases:

    1. Try using a different browser.

    2. Try connecting on a different network. 

    3. If you have another mobile device, please also test it there. 

     

    It may be a variety of things or isolated on your case. Could you let us know if the cases or scenarios above would give a different result? Also, may we know if your form is embedded on a website? If it is, could you please share us the link to ti? 

    We'll wait for your response.