What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account says auto-suspended and forms say disabled.

    Asked by ProfessionalPhotographersofSA on April 07, 2017 at 12:10 AM

    My account says auto-suspended.  I reset password and it allows me in. Now my forms say they are disabled when they show to be enabled. I do not see anywhere in my two forms that would violate the Terms of Use.

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    Answered by Ian on April 07, 2017 at 12:26 AM

    You account has been auto suspended due to the deleted form named 'Login - Dropbox' that is still under the Trash Folder

    The form, appears to be violating the terms of use.

    I had purged the form and activated your account.

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    Answered by ProfessionalPhotographersofSA on April 07, 2017 at 12:40 AM

    Thank you.

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    JotForm Support

    Answered by Charlie on April 07, 2017 at 12:46 AM

    If I may also suggest, please do make sure to read our terms of use on this page: https://www.jotform.com/terms/. We do not allow users to create forms that collect sensitive information like login credentials, passwords, credit card information and bank details using plain text box fields. 

    Thank you.