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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    No longer receiving notification emails

    Asked by kerlasia on April 07, 2017 at 12:41 AM

    Recently, a form I've been using for a while has suddenly stopped producing notification emails when new submissions come in. I've tried deleting the notification setting and recreating it to no avail. The emails are not being sent to my spam.

    Page URL:

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    JotForm Support

    Answered by liyam on April 07, 2017 at 12:57 AM

    Hello, kerlasia. Upon checking your email logs, it shows that the alerts were sent properly to your email address. Can you please check your spam folder for possibilities of the emails to have landed there? 

    You may also review your email activity history in order to understand/view the status of your form's email alert deliveries. You can refer to this guide for more information: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

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    Answered by kerlasia on April 07, 2017 at 01:25 PM

    Thanks, I figured out the issue. They were all going straight to my trash folder for some reason.

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    JotForm Support

    Answered by david on April 07, 2017 at 02:41 PM

    If they are going to your spam/junkmail folder, mark them as "Not Spam" or your email providers equivalent to ensure they are no longer filtered.