What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to stop cloning a form from automatically ticking Auto Hide Empty Fields?

    Asked by curtiselectricalqld on April 07, 2017 at 02:49 AM

    We have a master form which we clone for each of our customers.

    The master form is set up so the Auto Hide Empty Fields is NOT ticked, and that is essential for our application because we process the form in code which relies upon each field being present in the emailed PDF.

    When we clone the master form, the Auto Hide Empty Fields checkbox is ticked by default.

    I cannot find how to untick it for all submissions.

     

  • Profile Image
    JotForm Support

    Answered by Chriistian on April 07, 2017 at 03:53 AM

    Please allow me to inform you that the Auto Hide Empty Fields feature in the Email Notification Settings is enabled by default. Please see this guide for more info: How to Hide Empty Fields on Email Alerts.

    So, if you want to disable this feature, you need to manually disable it in the cloned form. 

     

    Do let us know if you need further assistance.
    Regards.