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    I am not getting record of submissions

    Asked by shikalgar on April 07, 2017 at 03:34 AM

     i have send form link via mail. users recive it fill it and submitted it. thank you box is also there . but i cant see submissions on my dashboard. 

    Page URL:
    https://form.jotform.me/70961325633456

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    JotForm Support

    Answered by ashwin_d on April 07, 2017 at 04:22 AM

    Hello shikalgar,

    I am not sure if I have understood your issue correctly. Do you mean to say that you are not receiving submission emails after the form is submitted? 

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should receive submission emails without any problem. I did check our email logs and found the submission emails are being sent successfully. Please check the logs below:

    [2017-04-07 03:23:41] Submission #3673590180758086570 Form #70961325633456 SENT to reshmashikalgar@gmail.com from noreply@jotform.com, via SENDMAIL 

    [2017-04-07 03:14:45] Submission #3673584810754259575 Form #70961325633456 SENT to reshmashikalgar@gmail.com from noreply@jotform.com, via SENDMAIL 

    [2017-04-07 03:14:45] Submission #3673584810754259575 Form #70961325633456 SENT to reshmashikalgar@gmail.com from noreply@jotform.com, via SENDMAIL 

    Have you checked your SPAM folder already? Please check your SPAM folder and see if the emails ended up there.

    If the issue persists,  I would suggest you to please use your own email address with SMTP settings to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Do get back to us if you meant to ask something else.

    Thank you!