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shikalgarAsked on April 7, 2017 at 3:34 AM
i have send form link via mail. users recive it fill it and submitted it. thank you box is also there . but i cant see submissions on my dashboard.
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Ashwin JotForm SupportReplied on April 7, 2017 at 4:22 AM
Hello shikalgar,
I am not sure if I have understood your issue correctly. Do you mean to say that you are not receiving submission emails after the form is submitted?
I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should receive submission emails without any problem. I did check our email logs and found the submission emails are being sent successfully. Please check the logs below:
[2017-04-07 03:23:41] Submission #3673590180758086570 Form #70961325633456 SENT to reshmashikalgar@gmail.com from noreply@jotform.com, via SENDMAIL
[2017-04-07 03:14:45] Submission #3673584810754259575 Form #70961325633456 SENT to reshmashikalgar@gmail.com from noreply@jotform.com, via SENDMAIL
[2017-04-07 03:14:45] Submission #3673584810754259575 Form #70961325633456 SENT to reshmashikalgar@gmail.com from noreply@jotform.com, via SENDMAIL
Have you checked your SPAM folder already? Please check your SPAM folder and see if the emails ended up there.
If the issue persists, I would suggest you to please use your own email address with SMTP settings to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Do get back to us if you meant to ask something else.
Thank you!