How can one create an excel file of submissions from a sub account that has full access?

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    Todd
    Asked on April 07, 2017 at 04:08 AM

    My colleague would like to create an excel file from her sub-account which has full access but the only entry she sees is the date of entry for each submission.

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    Nik_C
    Answered on April 07, 2017 at 05:02 AM

    Please try switching your user to Europe Datacenter:

    Since your data is on European Datacenter, your sub-users data should be as well. To do that please go to this link: https://support.jotform.com/myaccount/data

    If the issue persists please let us know.

    Thank you!