What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can one create an excel file of submissions from a sub account that has full access?

    Asked by Todd on April 07, 2017 at 04:08 AM

    My colleague would like to create an excel file from her sub-account which has full access but the only entry she sees is the date of entry for each submission.

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    JotForm Support

    Answered by Nik_C on April 07, 2017 at 05:02 AM

    Please try switching your user to Europe Datacenter:

    Since your data is on European Datacenter, your sub-users data should be as well. To do that please go to this link: https://support.jotform.com/myaccount/data

    If the issue persists please let us know.

    Thank you!