What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have downgraded the service, but there is a charge on my credit card

    Asked by eugene_chatime on April 07, 2017 at 04:50 AM

    I have downgraded the service previously on 4th April. Why charge my credit card?

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    JotForm Support

    Answered by Kiran on April 07, 2017 at 05:24 AM

    It looks like the downgrade didn't go through and seems that you have tried again after the charge. I see that the account is now scheduled to downgrade by the end of the next billing date. 

    Please be noted that your account is currently occupying more than 100MB of storage space which is more than the storage space provided for Free subscription plan. Due to this reason, the forms shall be disabled until you delete the submissions with uploaded files to clear the storage space.

    Please confirm that you want to cancel the subscription so that we can proceed further. Thanks!