- ChrisjehAsked on April 07, 2017 at 05:13 AM
When our form is filled in there are four persons who always need to receive the form. Three of us always receive the form but one, firstname.lastname@example.org does not receive the mails. How is this possible?
- SvenAnswered on April 07, 2017 at 07:41 AM
I have checked your form and I can see that the email is configured correctly, I have also checked the bounce list, and email@example.com is not on there. However, while looking at your conditions, I can see that you have a few conditions set to send emails to only specific emails, and firstname.lastname@example.org is not one of them.
Can you please try to submit the form without matching any of these conditions and see if email@example.com receives the notification? This could be the reason no email has been sent to that email, because no form with none of these conditions matched has been submitted.
Please try and get back to us if the issue is not resolved, so we can assist you further.
- ChrisjehAnswered on April 07, 2017 at 08:02 AM
Thank you very much. I have added her mail to the conditions and now she receives the forms.
- SvenAnswered on April 07, 2017 at 08:48 AM
You're very welcome Sarah