Not receiving submissions

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    Chrisjeh
    Asked on April 07, 2017 at 05:13 AM

    Dear

    When our form is filled in there are four persons who always need to receive the form. Three of us always receive the form but one, mirjam.truwant@kuleuven.be does not receive the mails. How is this possible?

    Kind regards

    Sarah Verryt

    sarah.verryt@kuleuven.be

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    Sven
    Answered on April 07, 2017 at 07:41 AM

    I have checked your form and I can see that the email is configured correctly, I have also checked the bounce list, and mirjam.truwant@kuleuven.be is not on there. However, while looking at your conditions, I can see that you have a few conditions set to send emails to only specific emails, and mirjam.truwant@kuleuven.be is not one of them. 

    Can you please try to submit the form without matching any of these conditions and see if mirjam.truwant@kuleuven.be receives the notification? This could be the reason no email has been sent to that email, because no form with none of these conditions matched has been submitted. 

     

    Please try and get back to us if the issue is not resolved, so we can assist you further. 

     

    Thank you. 

  • Profile Image
    Chrisjeh
    Answered on April 07, 2017 at 08:02 AM

    Thank you very much. I have added her mail to the conditions and now she receives the forms.

     

    Kind regards

    Sarah Verrijt

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    Sven
    Answered on April 07, 2017 at 08:48 AM

    You're very welcome Sarah