What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Encrypted Forms

    Asked by 4MATICS on April 07, 2017 at 05:21 AM

    Hi,

     

    I've had someone new to the business create an encrypted form and has permanently deleted the key.

     

    Is there anyway of retrieving the data  without the key?

     

    Kind regards

    Pulse

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    JotForm Support

    Answered by BJoanna on April 07, 2017 at 06:06 AM

    Unfortunately if you have lost/deleted your key, your data is also lost. There is no copy of the same key on our servers. 

    I would suggest you to turn OFF encryption of that form and any other form that was using same key, to prevent that your new submissions are also lost. After that you can turn it back ON and create new key.

    More about encrypted forms you can find inside of this guide:

    Encrypted Forms and How to Use Them

    Let us know if you need further assistance.

  • Profile Image

    Answered by 4MATICS on April 07, 2017 at 06:13 AM

    Hi,

     

    Is there no way I could even see it in the submissions area without downloading the responses?

     

    Kind regards

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    JotForm Support

    Answered by BJoanna on April 07, 2017 at 06:31 AM

    You cannot decript data on submission page of your form without the key. 

    Also downloading submission data as Excel/CSV or PDF is not available for Encrypted Forms. 

    Fell free to contact us if you have any other questions.