ESPACE DE SOUMISSION

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    Anthoni
    Asked on April 07, 2017 at 05:32 AM

    Bonjour; 

    je viens de m'apercevoir que j'avais atteint mon espace de soumission 500 sur 500, un client m'indique avoir fait la demande sur mon site via le formulaire jotform et c'est que je me suis aperçu du manque d'espace.

    Je viens donc de supprimer des soumissions afin de libérer de l'espace, cependant les soumissions faites pendant le manque d'espace comment faire pour les récupérer ? 

    Cordialement 

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    BJoanna
    Answered on April 07, 2017 at 06:22 AM

    For free accounts Total Submission Storage is 500 submissions. When you reach this limit and you receive new submission, oldest submission on your account will be removed to create space for a new submission. The most recent 500 submissions will be kept. 

    You are able to receive new submission even if you reached total submission limit.

    However if you deleted your submissions it is not possible to recover them. Deleted submissions are permanently deleted from our servers and cannot be restored. 

    Considering that deleted submissions can not be recover I would suggest you to download them first to your computer before deleting them. 

    https://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel 

    You can also upgrade your account to any of our paid plans to have unlimited Total Submission Storage. More about different account types you can find on our Pricing page.

    Let us know if you need further assistance.