Android App: Special characters submitted in a text area are not properly showing.

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    mcwatson
    Asked on April 07, 2017 at 05:49 AM

    Hi, 

    On one of my forms, the user regularly has to use the symbol " but when it comes through on the notifications on the phone, it is replaced with ", it shows fine on emails though.

    I've uploaded an image that shows how it looks on the Jotform submissions page online which is correct, what it shows on the submission email which is also correct but then how it shows on the Jotform mobile app which is incorrect.

    Could this be fixed?

     

     

  • Profile Image
    Kiran
    Answered on April 07, 2017 at 06:46 AM

    Are you experiencing this issue on iPhone app? I have checked a submission with quotes in the JotForm Android app and seems to be displaying correctly at my end. Please see the screenshot below:

    Please let us know so that we can check it further and get provide you with necessary assistance.

    Thanks!

  • Profile Image
    mcwatson
    Answered on April 07, 2017 at 06:48 AM

    Hi, This is on an Android phone, a Samsung Galaxy S7 Edge. I've put the full image below.


    Regards,

     

    Mark.

     

  • Profile Image
    Mike_G
    Answered on April 07, 2017 at 08:34 AM

    Thank you for the additional information.

    The screenshot below shows a submission of a clone version of your form in a Jotform App from an Android phone with Android 6.0 installed.

    I'm not sure if this has something to do with the app's version, but can you try to re-login to the Jotform App after you uninstall and reinstall it, please? If after doing that you still encounter the same issue, please let us know.

    We will wait for your response.

    Thank you.

  • Profile Image
    mcwatson
    Answered on April 07, 2017 at 09:03 AM

    Hi,

    Thanks for your reply.

    I just un-installed the app, reinstalled and relogged in and still showing as " .

    I've just tried changing the font on my phone to see if there was something compatible, I've changed the text size, the keyboard I'm using, all make no difference.

    Regards,

    Mark.

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    Kevin_G
    Answered on April 07, 2017 at 11:30 AM

    I've  further checked this and found it happens when special characters are submitted through the Text Area (Long Text Entry in V4). This is why my colleagues did not replicate the issue before.

    I will report it to our second level so our developers can investigate this and resolve it, we  will let you know as soon as we receive any update about it.