I deleted a file by accident and need to get it back

  • denismoquin
    Asked on April 7, 2017 at 8:54 AM

    I was in 2016-2017 route Audit TSP116B main this morning and hit delete on a file instead of flagging it.  it did not come up with a safety to ask me if i wanted to delete this file, it was just gone.  can you please retreive and put the file back in.

    Page URL: https://www.jotform.com/submissions/61685777921975
  • amy
    Replied on April 7, 2017 at 10:58 AM

    Hi,

    When I check your history logs of submission deletions, I cannot find any related actions of the form that you have mentioned. 

    I deleted a file by accident and need to get it back Image 1 Screenshot 30

    Also, you can check it yourself by following this user guide:

    How to View Your Account Activity Logs

    When you want to delete a submission through your Jotform submission panel, the system asks you to confirm this action.

    I deleted a file by accident and need to get it back Image 2 Screenshot 41

    As you can see from the screenshot "This process cannot be undone".

    If you need further assistance, please let us know.

    Thank you.

    Kindest Regards.