I deleted a file by accident and need to get it back

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    Asked on April 07, 2017 at 08:54 AM

    I was in 2016-2017 route Audit TSP116B main this morning and hit delete on a file instead of flagging it.  it did not come up with a safety to ask me if i wanted to delete this file, it was just gone.  can you please retreive and put the file back in.

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    Answered on April 07, 2017 at 10:58 AM


    When I check your history logs of submission deletions, I cannot find any related actions of the form that you have mentioned. 

    Also, you can check it yourself by following this user guide:

    How to View Your Account Activity Logs

    When you want to delete a submission through your Jotform submission panel, the system asks you to confirm this action.

    As you can see from the screenshot "This process cannot be undone".

    If you need further assistance, please let us know.

    Thank you.

    Kindest Regards.