What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm Support

    DocuSign widget is giving error when you try to sign in

    Asked by amy on April 07, 2017 at 09:57 AM

    DocuSign widget doesn't work both on form builder v.3 and form builder v.4. When the user wants to sign with DocuSign account through any form, it says: "Something's Wrong. Please click here to try again."

    You can authenticate with your DocuSign credentials on both form builders. However, when you want to fill the form and sign with any DocuSign account, you will get this error. 


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    JotForm Support

    Answered by Rose on April 21, 2017 at 07:30 AM

    Thank you for reporting us.

    There has been a problem with the builder regarding token. However, I was informed by the developer who assigned to this ticket. 

    The problem has been fixed recently. The cloned form works on my side as expected. Could you please try it again and let us know if the issue persists. 

    In the meantime, please clear your browser caches before test it and do not forget to update widget after authentication.  Please also make sure that your DocuSign account is not expired or exceed limitations per month or per user. Since, 400 error codes gives a bad request if the client can't communicate to the API using the docusign account API. It can occur by means of limitations per month or per user by docusign

    Please inform user accordingly.