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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms being resubmitted days after first submission

    Asked by bellevuefineart on April 07, 2017 at 11:55 AM

    We have an order form that clients fill out to send us print requests. Over the last couple of weeks we have a number of submissions that have been resubmitted days later. It looks to us like a new order, then we recognize it as a duplicate order of an order placed days earlier, and in one case weeks earlier. It appears there is a ghost in the machine.....

    Page URL:
    https://www.bellevuefineart.com/print-order-form/

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    JotForm Support

    Answered by BJoanna on April 07, 2017 at 01:42 PM

    Most likely your user submitted the form and did not close thank you page. The page was then reloaded or back button was clicked which triggered another submission. 

    Your form is embedded with full source code. You can re-embed it with iFrame code and add Captcha field to your form to prevent duplicate submissions if thank you page is not closed. 

    Getting the form iFrame code

    How to Add a Captcha Field

    You can also prevent duplicate submissions on a form by using Unique Submissions or Unique Question feature:

    How to Set Unique Submissions on a Form

    How to set Form Limits Based on a Unique Question

    Hope this will help. Let know if you need further assistance.