WHY DO YOU KEEP DOWNGRADING MY ACCOUNT!

You just took out $19.00 on April 3rd...and I get downgraded????  I dont even have a billing option on my account now to see what could be the issue.  PLEASE resolve this and get my account back to where I had it.  Thanks

We apologize for the inconvenience, your account is on Bronze status now. The system downgraded since we cancelled and refunded a duplicate subscription(S-9LG58987C3156515P). So, your account is in good standing under your Bronze active subscription #: S-3FP29249XW892540P

Open a new thread if you need anything else, we will be glad to assist you.

Thank you