What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    WHY DO YOU KEEP DOWNGRADING MY ACCOUNT!

    Asked by vivxgraphix on April 07, 2017 at 12:11 PM
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    Answered by vivxgraphix on April 07, 2017 at 12:18 PM

    You just took out $19.00 on April 3rd...and I get downgraded????  I dont even have a billing option on my account now to see what could be the issue.  PLEASE resolve this and get my account back to where I had it.  Thanks

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    JotForm Support

    Answered by BDAVID on April 07, 2017 at 01:43 PM

    We apologize for the inconvenience, your account is on Bronze status now. The system downgraded since we cancelled and refunded a duplicate subscription(S-9LG58987C3156515P). So, your account is in good standing under your Bronze active subscription #: S-3FP29249XW892540P

    Open a new thread if you need anything else, we will be glad to assist you.

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    Answered by vivxgraphix on April 07, 2017 at 01:46 PM

    Thank you