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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Having issues with Stripe Payment "Please Wait"

    Asked by kevinworld3water on April 07, 2017 at 02:34 PM

    In testing the form I built (https://form.jotform.us/70965854724165) I am unable to get the form to submit. I am using Stripe to Collect the Donation, but I get the "please wait" message and it never goes away.

    Page URL:
    https://form.jotform.us/70965854724165

    Screenshot
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    JotForm Support

    Answered by Kiran on April 07, 2017 at 03:57 PM

    I have tried submitting your form and able to see 'Please wait' message on the form. As I check the issue further, it looks like the Stripe is not connected correctly to the form. Please try connecting the Stripe account to the form once again and see if that helps. 

    Please get back to us if the issue still persists. We will be happy to assist you further. 

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    Answered by CDFarm on April 07, 2017 at 06:16 PM

    I'm having the same problem and have tried reconnecting at least 5 times.  Still nothing.
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    JotForm Support

    Answered by Kiran on April 07, 2017 at 07:19 PM

    @CDFarm,

    Your question is moved to a separate thread and shall be addressed there shortly. Please follow the link below:

    https://www.jotform.com/answers/1114476

    Thank you!