Having issues with Stripe Payment "Please Wait"

  • kevinworld3water
    Asked on April 7, 2017 at 2:34 PM

    In testing the form I built (https://form.jotform.us/70965854724165) I am unable to get the form to submit. I am using Stripe to Collect the Donation, but I get the "please wait" message and it never goes away.

    Jotform Thread 1114234 Screenshot
    Page URL: https://form.jotform.us/70965854724165
  • Kiran Support Team Lead
    Replied on April 7, 2017 at 3:57 PM

    I have tried submitting your form and able to see 'Please wait' message on the form. As I check the issue further, it looks like the Stripe is not connected correctly to the form. Please try connecting the Stripe account to the form once again and see if that helps. 

    Please get back to us if the issue still persists. We will be happy to assist you further. 

  • CDFarm
    Replied on April 7, 2017 at 6:16 PM

    I'm having the same problem and have tried reconnecting at least 5 times.  Still nothing.
  • Kiran Support Team Lead
    Replied on April 7, 2017 at 7:19 PM

    @CDFarm,

    Your question is moved to a separate thread and shall be addressed there shortly. Please follow the link below:

    https://www.jotform.com/answers/1114476

    Thank you!