What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is disabled?

    Asked by vowtotravel on April 07, 2017 at 05:38 PM

    All my forms are now disabled, but when I go to settings it states they are all enabled.  What do I do?

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    JotForm Support

    Answered by ktyaguirre on April 07, 2017 at 06:16 PM

    Thank you for contacting us!

    Your account was auto-suspended by the phishing detector system because it collected credit card information in plain text fields.


    You agreed upon acceptance of the Terms of Use that the Company ( meaning JotForm) may terminate your JotForm service immediately if a form's purpose is found to be deceptively obtaining sensitive information, such as and not limited to: credit cards, Social Security Numbers or login credentials, or any other sensitive personal information such as banking sensitive coding.




    Please be aware that this is illegal because it's considered a phishing activity, which violates our terms. Card number, expiration date, security codes and card holder name are considered critical information.  The only services allowed to collect  such data are those that are DSS/PCI certified.


    You can implement collection of payments through payment integration:Authorization292-How-to-Enable-Payment-https://www.jotform.com/help/


    Your account has been activated and your forms are clean now. Please refrain from elaborating this type of forms drawing unwanted attention.


    Thank you.