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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Why application form did not go through?

    Asked by abcmanagement on April 07, 2017 at 11:11 PM

    I have to go to the incomplete to complete application.   Applicants paid and signed the application.  Why are they in the incomplete group for last 3-5 application?



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    JotForm Support

    Answered by BJoanna on April 08, 2017 at 06:11 AM

    If I understood correctly you are receiving incomplete payments.

    There are two reasons why the submissions ended up in incomplete payments:

    1. The user did not complete the payment in the checkout page, then the submission will go to the Incomplete Payments. Please take note that completing it will not process any payments.

    2. IPN of your PayPal account is disabled. When the users completes the payment, a message is sent to JotForm through IPN that the payment was successful. If the IPN of your PayPal account is disabled, JotForm will not know that the payment was successful.

    I would suggest you to check your PayPal account and ensure that IPN is enabled.

    How to Enable IPN on your Paypal Account

    More about Paypal incomplete payments you can fine here: 

    Paypal Incomplete Payments FAQ

    You can also setup incomplete payment email Notification:

    How to Setup Incomplete Payment Notification E-Mail

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by abcmanagement on April 08, 2017 at 02:44 PM
    Thanks for the response.
    I went to paypal account, but it ask for "Notification URL". What URL
    should I use? The online application form web address?
  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 08, 2017 at 10:53 PM

    You could use this link as notification URL: https://www.jotform.com/ipns/paypal.php 

    This can be also found on the guide my colleague shared above: How-to-Enable-IPN-on-your-Paypal-Account

    Hope this helps.