What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is disabled?

    Asked by greenserene207 on April 08, 2017 at 01:47 AM

    I've been working on the form all evening, and a few hours ago the page refreshed to Form Not Found This form is disabled. The settings state the form is active- is there something I missed?

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    JotForm Support

    Answered by Mike_G on April 08, 2017 at 06:49 AM

    We would like to apologize for any inconvenience this had caused you. I have checked the status of your account and it is on auto-suspension status. It is possible that one of our forms was suspected of doing phishing activity that is against our terms (Terms-of-Use). I, however, reviewed your form and verified that everything seems good.

    You should be able to access your forms again as I have reactivated your account.

    Thank you.

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    Answered by greenserene207 on April 08, 2017 at 09:40 AM

    thank you!