Login Failed; Auto Suspend Error

  • artuncs
    Asked on April 8, 2017 at 6:07 AM

    Dear Jotform staff,

     

    Today I couldn't access to my account which is ''Turkishvirtualapplication'', When I try to login I get this message ''Login Failed, Auto suspend''.

     

    Please could you tell me what is the problem?

     

    Kind Regards

    Erhan M. ARTUC

  • Welvin Support Team Lead
    Replied on April 8, 2017 at 10:30 AM

    The Password Reset form triggered our system to auto suspend your account. This is one of the terms that are commonly used on phishing forms. Your form is fine, it doesn't violate any part of our terms so I have reactivated your account. Please check again. 

  • artuncs
    Replied on April 8, 2017 at 10:37 AM

    Thanks Welvin. I checked and everything works fine now.

     

    Thanks for your help. Have a good weekend...

     

    Regards

    Erhan

  • CARLOS
    Replied on June 27, 2017 at 8:44 AM

    Today I couldn't access to my account which is ''Turkishvirtualapplication'', When I try to login I get this message ''Login Failed, Auto suspend''.

     

    Please could you tell me what is the problem?

  • WilliamR
    Replied on June 27, 2017 at 9:29 AM

    @Carlos I have moved your query to this thread.
    https://www.jotform.com/answers/1184764

    Let's discuss using the newly opened thread. Thanks

  • Luis Giehl
    Replied on July 24, 2017 at 9:13 PM

    Minha conta foi suspensa. Gostaria de saber por que.
  • Nik_C
    Replied on July 25, 2017 at 2:13 AM

    @Luis,

    I opened a separate thread for you and we will attend it here: https://www.jotform.com/answers/1207505

     

    Thank you!