What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Login Failed; Auto Suspend Error

    Asked by artuncs on April 08, 2017 at 06:07 AM

    Dear Jotform staff,

     

    Today I couldn't access to my account which is ''Turkishvirtualapplication'', When I try to login I get this message ''Login Failed, Auto suspend''.

     

    Please could you tell me what is the problem?

     

    Kind Regards

    Erhan M. ARTUC

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    JotForm Support

    Answered by Welvin on April 08, 2017 at 10:30 AM

    The Password Reset form triggered our system to auto suspend your account. This is one of the terms that are commonly used on phishing forms. Your form is fine, it doesn't violate any part of our terms so I have reactivated your account. Please check again. 

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    Answered by artuncs on April 08, 2017 at 10:37 AM

    Thanks Welvin. I checked and everything works fine now.

     

    Thanks for your help. Have a good weekend...

     

    Regards

    Erhan

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    Answered by CARLOS  on June 27, 2017 at 08:44 AM

    Today I couldn't access to my account which is ''Turkishvirtualapplication'', When I try to login I get this message ''Login Failed, Auto suspend''.

     

    Please could you tell me what is the problem?

  • Profile Image

    Answered by WilliamR on June 27, 2017 at 09:29 AM

    @Carlos I have moved your query to this thread.
    https://www.jotform.com/answers/1184764

    Let's discuss using the newly opened thread. Thanks