What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I set is such that when a person submits a blank field (non-mandatory) that the field still gets emailed to me blank?

    Asked by mucignat on April 08, 2017 at 12:18 PM

    For example, if I make "Age" blank but not mandatory. I want to see that it came back blank to me.

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    JotForm Support

    Answered by Mike on April 08, 2017 at 06:59 PM

    This is possible to disable a 'Hide Empty Fields' option under Advanced settings of the email alert. Please see the next animation.

    It is also possible to display empty fields on Submissions page and PDFs.

    If you need any further assistance, please let us know.