Changing from bronze to free plan

  • Profile Image
    Asked on April 08, 2017 at 04:50 PM

    Hi there,

    Since my nonprofit is active only a few months of the year, I would like to save money by reverting back to the free plan during the off-season. Will I lose the forms and responses that I currently have?

    Thank you!

  • Profile Image
    Answered on April 09, 2017 at 12:44 AM

    You'll not be losing any forms or responses if you downgrade the account to Free. If your account is having more than 5 forms, you'll not be able to create new forms. But if you are having more than 500 submissions, the oldest submissions will be deleted after downgrading to Free. I have checked your account and see that your account is currently holding 5 forms with 60 submissions. So, you'll not be losing any forms or submissions from your account.

    Hope this information helps! If you have any other questions, please let us know. We will be happy to help. 

  • Profile Image
    Answered on April 09, 2017 at 12:47 AM

    Since you mention that your organization is a non-profit, you may also consider applying for a non-profit discount from the link below so that you can continue the account with paid status.