What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Missing submission payment in form

    Asked by Lckphoto on April 08, 2017 at 08:21 PM

    I sent someone the form and I received the pay pal transaction but not the form signed. I asked if she filled it out and she said yes so I am wondering where I can recover the form. My clients name is Keeley Kleist.

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    JotForm Support

    Answered by jonathan on April 09, 2017 at 03:04 AM

    Is there an equivalent email of the missing submission payment?  Successful payments should also have email notice.

    You can review the submissions in the form View Submission panel.

    Let us know if you need further assistance.