What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Advanced Form Designer: Changes made to the form not saving

    Asked by bradenbriggs on April 08, 2017 at 09:23 PM

    When I design using Advanced Designer it won't save it just sits and spins and then when I restart it changes to a different theme. Any suggestions?

    Page URL:
    https://briggssteel.com/contact/get-an-estimate/

    Screenshot
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    JotForm Support

    Answered by Kiran on April 09, 2017 at 01:50 AM

    Thank you for reporting the issue. I am able to replicate the issue at my end. I have now forwarded the issue to our backend team to take a look. Once we have any information in this regard, we'll update you here.

    Thank you!

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    JotForm Support

    Answered by Mike_G on April 09, 2017 at 07:07 AM

    An update from our development team says that the issue is already fixed. Please check it on your end and if it says otherwise, please feel free to let us know and we will be glad to help you further.

    Thank you.

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    Answered by examinerinfo on April 17, 2017 at 06:11 PM

    Are you guys still considering this issue "fixed"? Because I'm getting a perpetual spinning icon when trying to save changes in the advanced designer.

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    JotForm Support

    Answered by liyam on April 17, 2017 at 09:52 PM

    Thanks for your response, examinerinfo. Upon testing, I was able to replicate the problem you have mentioned. 

    Let me reopen the ticket on this thread and we'll let you know once we have updates.

    Thanks.

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    Answered by buffalocigars on April 18, 2017 at 04:54 PM

    I am having the same issue now.
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    JotForm Support

    Answered by Kiran on April 18, 2017 at 06:08 PM

    @buffalocigars,

    Your question is moved to a separate thread and shall be addressed there shortly. Please follow the link below:

    https://www.jotform.com/answers/1122497

    Thank you!  

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    JotForm Support

    Answered by EltonCris on April 19, 2017 at 02:51 AM

    The problem was related to our server. This is fixed now.

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    Answered by JessieArtemis on April 21, 2017 at 06:56 PM

    This is not fixed. I am having the same problem. When clicking "save", the icon keeps spinning. 
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    JotForm Support

    Answered by Mike_G on April 21, 2017 at 08:16 PM

    @JessieArtemis

    I have moved your concern to a new thread. Please click this link to go to that thread and we will be assisting you there shortly.

    Thank you.