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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why PayPal does not proceed to complete payment?

    Asked by teerawee on April 09, 2017 at 10:59 AM



    I've set up paypal account, but found these errors messages either:

    1. We're sorry, things don't appear to be working at the moment. Please try again later. 


    2. This recipient is currently unable to receive money.

    Your purchase couldn't be completed


    There's a problem with the merchant's PayPal account. Please try again later.
    Your advise to fix this issue would be very helpful
    Thanks and Kind Regards,
    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 09, 2017 at 12:38 PM

    I have checked one of your forms and I can see PayPal works without any problem, when I submitted it I was properly redirected to the payment page: 

    I would suggest you to try your current account in a newly testing form, to make sure there's nothing affecting the PayPal integration on your current form. You could also check the PayPal account you're providing, if you still continue experiencing the problem, I would suggest you to make sure with PayPal support that your account is properly set up. 

    You may also try removing and adding the integration to your form, please do let us know how it goes. 

  • Profile Image

    Answered by teerawee on April 09, 2017 at 07:44 PM
    turned out, it was causing from the Paypal account has not been set
    And I just fixed it right after I submit the jotform support ticket. My
    Thanks very much for your help.
    Kind Regards,
  • Profile Image
    JotForm Support

    Answered by liyam on April 09, 2017 at 09:16 PM

    Thanks for keeping us posted, Teerawee. We're glad that this has been sorted out.

    If you have other questions, please don't hesitate to let us know. We are always happy to assist. :)