What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to remove template image from notification email?

    Asked by Gehringplace on April 09, 2017 at 11:19 AM

    I used a template from your site: Pachira Partners. And I can't find out how to remove the original image on the notification email. I'm not sure if this image was sent to the submitter as well. 


    The form works as intended but I see no place where this image is located in the Build or Settings area of the form. 


    Please let me know next steps to remove. 


    Also, the test email function does not show this image. It is only on actual submit. 


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on April 09, 2017 at 12:31 PM

    You may remove the image in the notification email by editing the notification. Please see the screencast below created using cloned form that can help you with removing the image from the notification.

    Hope this information helps! 

  • Profile Image

    Answered by Gehringplace on April 09, 2017 at 12:44 PM
    That worked. Thanks.. When trying to use Chrome to edit, the image did
    not appear. It only appeared in IE.
  • Profile Image
    JotForm Support

    Answered by Kiran on April 09, 2017 at 12:48 PM

    The image might not be appearing in the Chrome browser due to browser cache issue. You may try clearing the cache and see if that works. Glad to see that the issue is now resolved for you by using IE. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!