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    Actual published form shows zero price for items in payment field

    Asked by mcota4421 on April 09, 2017 at 05:41 PM
    Please look at the Edge
    Basketball Club form in particular the
    Nike Team Black Men's Hoodie $ 0.00
    Nike Team Men's Fleece Pants $ 0.00
    Why do they show as $0.00 for price on actual published form and on
    backend shows actual pricing?
    This is a live form and we need this rectified asap!
  • Profile Image
    JotForm Support

    Answered by jonathan on April 09, 2017 at 06:15 PM

    I was able to see the difference you were referring to. When viewing the live form https://www.jotform.us/form/70875446291161 the some items/products have zero(0) price/amount on them...


    While in the Form Builder, they do not.


    This is happening because you have assigned an N/A item with zero(0) value only as a default price/amount using special pricing in the form as the default selected value.


    To fix this, you should instead assign none zero value item/product as a default selected in the form.


    So in the live/published form, the default selected product will not show zero value only.


    Hope this help. Let us know if this workaround will not work for you.



  • Profile Image

    Answered by mcota4421 on April 09, 2017 at 06:44 PM
    Yes we figured it out to place the N/A at the bottom. Thansk!
    Jennifer Marlowe, Administrative Assistant
    Deep Dive Ref, LLC
    | info@deepdiveref.com | www.deepdiveref.com
  • Profile Image
    JotForm Support

    Answered by jonathan on April 09, 2017 at 07:22 PM

    Thank you for letting us know that all is good now.